Not reliable, not responsible, awful, lack of response. Our Sprinter van suddenly had the "battery/ alternator broken" light come on, together with the seatbelt light, airbag light, the dashboard was flickering, and within the same day the front/ tail lights were broken. All of this reproducible instantly when starting to drive. Every time. 6/2: brought our van here at 10am and provided all of the information. 6/3 afternoon: got the phone call and talked over 1 hour. Told us some parts need to be replaced, like engine oil, filter, etc. And promised to give us the quote the next day. Also told us that he could not reproduce the issue we had but said he would try again. 6/4: no response. 6/7: no response. I called him in the afternoon at 14:00, no quote was ready. I had class from 4~6 so he said he would call in the next morning. 6/8: Morning, no response. Whenever I called, he hung up and sent message saying "With another customer right now, I'll call you back ASAP." I had not received any response until the afternoon at 2 so I drove over there. He provided the quote to me finally, including changing oil, filter, etc. The total price was about 5000. 6/9: 2:24pm, sent message said parts and fasterners badly rusted on front brakes, added $225, I said OK. Few mins, said brake caliper is not repairable and add $1551, I said OK. 6/10: The day we are going to pick up. 1:37, said he have to replace a fuel line that was previously damanged and not safe during fuel filter replacement, added $200 without asking. We went there and picked up our van, paid about $7,100. He said he drove 30 mins and did not see any error messages showing up. I refused to replace the fan belt which he quoted $2990. He WARNED me it might brake while driving and it might be ....... We paid and drove away, literally as soon as we left his driveway, before getting onto the highway (within 3 minutes of driving), all of the error messages showed up again. Also, left front light was broken. I called him immediately, he hung up the phone and sent message, "With another customer right now, I'll call you back ASAP." Of couse, he did not call me back. Further text messages describing the problems again were just ignored. He knew that we were going to travel the next day and did not care whether the situation would damange the car. We walked out paying $7100 and the issues we brought the car to him to check and fix were not fixed at all. By the way, the belt he quoted $2990, we paid $250 to the other car shop the next day. $2990 vs $250. We really wanted this to be our shop of choice and paid forward a lot of trust. Only to be very disappointed.