Mountain View Auto Repair

Call Us:(650) 331-7229
Mon - Fri: 8:00 AM - 6:00 PM
5

I know Jon Iverson as a decent man an reliable seviceman. Jon and Tim Iverson are the pros in Mercedes, and I recommend them without a doubt. They don't just "change oil", or "change brake pads", the do MAINTENANCE and repair if needed.

5

I put wrong fluid into DEF and they successfully flushed DEF and reset the warnings. They you!

5

Good 👍🏽 honest people 👍🏽

Thank you very much Dave Honesty is our top priority here

- Mobile Mercedes Doctor
2

Hi Max This is Jon, owner at Mercedes Doctor. You just left us a review. 2 stars and no explanation of your experience. I don’t see you in our customer base and have no recollection of ever doing business with you. If in some way we have upset you, please let me know I’ll make it right 😊

- Mobile Mercedes Doctor
5

Timothy is an awesome guy that helped me with my CLA before taking it on a long road trip. Along woth my specific problem, he taught me what to look out for in the future. All in all a great experience.

5

Exceptional knowledge of Mercedes’ Sprinters. Jon, provides maintenance expertise far beyond that which I was receiving from dealerships service center.

Thank you Ed ! We love what we do here and having been a dealer Tech myself for 25 yrs, I know the feeling

- Mobile Mercedes Doctor
5

Jon is a top notch Mercedes mechanic. He is very methodical, takes a significant amount of time to relay his findings and recommendations, and is worth every penny.

Thank you John !

- Mobile Mercedes Doctor
1

Not reliable, not responsible, awful, lack of response. Our Sprinter van suddenly had the "battery/ alternator broken" light come on, together with the seatbelt light, airbag light, the dashboard was flickering, and within the same day the front/ tail lights were broken. All of this reproducible instantly when starting to drive. Every time. 6/2: brought our van here at 10am and provided all of the information. 6/3 afternoon: got the phone call and talked over 1 hour. Told us some parts need to be replaced, like engine oil, filter, etc. And promised to give us the quote the next day. Also told us that he could not reproduce the issue we had but said he would try again. 6/4: no response. 6/7: no response. I called him in the afternoon at 14:00, no quote was ready. I had class from 4~6 so he said he would call in the next morning. 6/8: Morning, no response. Whenever I called, he hung up and sent message saying "With another customer right now, I'll call you back ASAP." I had not received any response until the afternoon at 2 so I drove over there. He provided the quote to me finally, including changing oil, filter, etc. The total price was about 5000. 6/9: 2:24pm, sent message said parts and fasterners badly rusted on front brakes, added $225, I said OK. Few mins, said brake caliper is not repairable and add $1551, I said OK. 6/10: The day we are going to pick up. 1:37, said he have to replace a fuel line that was previously damanged and not safe during fuel filter replacement, added $200 without asking. We went there and picked up our van, paid about $7,100. He said he drove 30 mins and did not see any error messages showing up. I refused to replace the fan belt which he quoted $2990. He WARNED me it might brake while driving and it might be ....... We paid and drove away, literally as soon as we left his driveway, before getting onto the highway (within 3 minutes of driving), all of the error messages showed up again. Also, left front light was broken. I called him immediately, he hung up the phone and sent message, "With another customer right now, I'll call you back ASAP." Of couse, he did not call me back. Further text messages describing the problems again were just ignored. He knew that we were going to travel the next day and did not care whether the situation would damange the car. We walked out paying $7100 and the issues we brought the car to him to check and fix were not fixed at all. By the way, the belt he quoted $2990, we paid $250 to the other car shop the next day. $2990 vs $250. We really wanted this to be our shop of choice and paid forward a lot of trust. Only to be very disappointed.

5

I can see so clearly why Jon / Mobile Mercedes Doctor has a 5 Star Yelp review. I have nothing but positive things to say. - Knowledge - Jon is very very knowledgeable about all things Mercedes. He has been doing this a long time. Moreover, he is willing to take the time to clearly explain any issues with the car. He will rate them on a priority basis ("must do" versus "could do" versus "future priority" etc.) and give you a no nonsense opinion about how to proceed. He knows these cars so well! - Convenience - Jon services through both mobile visits and his shop in Mountain View. He readily offered me an appointment. Further, he offers loaners at no charge. - Patience - Jon let me take the time that I needed to make decisions. He did not rush me and was willing to explain things more than once so I had a full understanding of the situation with my car. - Service - Jon proactively did things like fill up my washer fluid and put air in my tires, even though I ended up not having the work done on my car. He communicated proactively and clearly via text and phone. Everything was on time and easy. - Prices - As I understand, Jon's prices are competitive, much better than the dealer. In the end, I decided to not pursue the work on my car after he identified a costly important repair. And, shockingly, he charged me nothing for all the diagnostic work he did on my car. I was shocked. A true class act and definitely taking care of his customers. In a nutshell, I would highly recommend Jon / Mercedes Doctor. I have never written a review for a car service / mechanic before, but I felt compelled to share so that hopefully other Mercedes owners will reach out to him and the high level of service and knowledge that he provides.

Thank you very much Julie😊

- Mobile Mercedes Doctor
3

Overpriced. Got a quote for way more labor than I needed and ended up doing the job myself. Staff is nice

Thanks for the review Frank We are not your average cheap independent car repair shop. We offer value for what we charge. Hey, at least you got a clear idea of what needed to be done for free from us. Cheers

- Mobile Mercedes Doctor
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