Mountain View Auto Repair

Call Us:(650) 331-7229
Mon - Fri: 8:00 AM - 6:00 PM
5

I can see so clearly why Jon / Mobile Mercedes Doctor has a 5 Star Yelp review. I have nothing but positive things to say. - Knowledge - Jon is very very knowledgeable about all things Mercedes. He has been doing this a long time. Moreover, he is willing to take the time to clearly explain any issues with the car. He will rate them on a priority basis ("must do" versus "could do" versus "future priority" etc.) and give you a no nonsense opinion about how to proceed. He knows these cars so well! - Convenience - Jon services through both mobile visits and his shop in Mountain View. He readily offered me an appointment. Further, he offers loaners at no charge. - Patience - Jon let me take the time that I needed to make decisions. He did not rush me and was willing to explain things more than once so I had a full understanding of the situation with my car. - Service - Jon proactively did things like fill up my washer fluid and put air in my tires, even though I ended up not having the work done on my car. He communicated proactively and clearly via text and phone. Everything was on time and easy. - Prices - As I understand, Jon's prices are competitive, much better than the dealer. In the end, I decided to not pursue the work on my car after he identified a costly important repair. And, shockingly, he charged me nothing for all the diagnostic work he did on my car. I was shocked. A true class act and definitely taking care of his customers. In a nutshell, I would highly recommend Jon / Mercedes Doctor. I have never written a review for a car service / mechanic before, but I felt compelled to share so that hopefully other Mercedes owners will reach out to him and the high level of service and knowledge that he provides.

Thank you very much Julie😊

- Mobile Mercedes Doctor
3

Overpriced. Got a quote for way more labor than I needed and ended up doing the job myself. Staff is nice

Thanks for the review Frank We are not your average cheap independent car repair shop. We offer value for what we charge. Hey, at least you got a clear idea of what needed to be done for free from us. Cheers

- Mobile Mercedes Doctor
5

I've only spoken on the phone with one of the mechanics but just through that conversation they sound passionate,professional,and capable of not only finding the problem but fixing it along with giving you the right information to fix it yourself. Im really intrigued to what the doctor has to say on my appointment. David Alexander Rodriguez

5

Mobile Mercedes Doctor (Jon Iverson) is just not your concierge auto mechanic. He is your transportation partner, your Dali Lama of the road, your guru of go. Our family worked through two E320 Wagons over a decade plus long period and Jon and his team made it all possible. And when it was finally time to send our last vehicle to Mercedes heaven, Jon was a shoulder to cry on. If you have a Mercedes or one of the makes that the Mobile Mercedes Doctor works on, you are making a grave by not using Jon. Jon is the most practical, empathic, honest and reliable service provider you could possibly ask for. 10 out of 5 stars!

Thank you very much Andrew It’s been a real pleasure working with you as well 😊

- Mobile Mercedes Doctor
5

Thank you !

- Mobile Mercedes Doctor
5

I just had my MB Sprinter serviced at Mobile Mercedes Doctor in Mountain View. They are fantastic! Ask for Jon, he is great and super knowledgeable on everything that has to do with Mercedes. He explained everything the Sprinter needed to be done and he did it super quick. The Sprinter is running better than ever! I highly recommend them. They do both chassis and house repairs and maintenance.

Thank you David !!

- Mobile Mercedes Doctor
2

CLA 250, about 27000 miles. Yearly maintenance. Code : A7 I was looking for reliable inexpensive (not too cheap) oil change and maintenance service for my wife's car. Last year, we paid $450 for engine oil and cabin filter ( thought expensive but I wasn't sure). Last week, I swing by this shop and ask how much it would be to change the engine oil. One of workers says it will probably be around $150 but he isn't sure because he is only the worker, the owner wasn't there. I thought it was very reasonable price even to a couple of hundred. I called and made an appointment and dropped off my car. They were still out for mobile service I had to leave my car there. On the phone, I told I need an oil change service and estimate for other maintenance service if it needs. I got a phone call 2-3 hours later (thought the oil change is done). He gave me an estimate for A7 maintenance, it costs $1960. Oil change $350, Cabin filter: $150, wiper $, brake oil $, Trans oil $ and Inspection $215. So I asked if you can do only engine oil service, he said that it costs $350+$215= $565. My wife want me to pick up the car right away. I had to pay $215. I'm not trying to complain about the price and I know some people charge more. However, the $215 fee wasn't explained before brought the car there. For this kind of service, the shop should tell their customers about the fees.

Hi Peter I’ve never had a customer drop of their car asking for maintenance to be performed and then completely decline everything. I spent an honest hour inspection on your car as per MB recommendation to determine its needs. Quoted those needs and called you to explain them. You now know exactly what your car needs to be safe and reliable. I feel it’s fair to ask to be paid for the service I provide. It’s up to you to maintain your vehicle, I just informed you of it’s needs. Thank you for your feedback In the future I will advise everyone of the minimum inspection fees if they choose not to do what’s recommended.

- Mobile Mercedes Doctor
5

Knowledgeable staff, convenient location. Loaners are offered

Thank you Vladimir Happy to help !!

- Mobile Mercedes Doctor
5

Great knowledge of Mercedes Benz cars, AMG, Classics, and Sprinters ! Super convenient and mobile service as well !

Thank you very much!!

- Mobile Mercedes Doctor
1

Unreasonable prices for obscure service. Not recommend.

Hi Olga! Thank you for your review I value all input positive or negative We didn’t actually do business, you just requested a diagnostics quote by phone. We are not inexpensive, yet we offer great value for what we charge. I’m not really sure of what you mean by obscure service.

- Mobile Mercedes Doctor
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